Terms & Conditions

1. Introduction

Welcome to RythuMall. These Terms and Conditions ("Terms") govern your access to and use of the RythuMall website, mobile application, products, services and related features ("Services").

By accessing or using RythuMall, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Services.

2. About RythuMall

RythuMall is a farm-to-home platform that connects customers with fresh vegetables, fruits, leafy greens, homemade pickles and other food products sourced from farmers and suppliers.

3. Eligibility

You must provide accurate information when using RythuMall and must have the legal capacity to enter into an agreement under applicable law. If you use the Services on behalf of another person or entity, you confirm that you have authority to do so.

4. User Account

Certain features may require you to create an account. You are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account.

You agree to provide accurate, current and complete information and to update it when necessary.

5. Products and Availability

RythuMall makes reasonable efforts to display accurate product names, images, descriptions and availability. Actual appearance, size, colour, weight and availability of fresh produce may naturally vary.

Products may become unavailable without prior notice due to seasonal availability, harvest conditions, supplier availability or other operational reasons.

6. Prices and Payments

Product prices may change based on market conditions, availability, seasonality and other factors. Where applicable, the current price shown in the RythuMall application at the time of checkout will be the applicable price.

You agree to provide valid payment information when using an available online payment method. Payment processing may be handled by third-party payment providers and may be subject to their terms.

7. Orders

Placing an order constitutes a request to purchase the selected products. RythuMall may accept, modify or cancel an order when necessary due to product availability, pricing errors, delivery limitations, payment issues or other operational reasons.

8. Delivery

Delivery is available only in supported service areas. Estimated delivery times are provided for convenience and may vary because of traffic, weather, product availability, demand, holidays or other circumstances outside our reasonable control.

Customers should provide a correct delivery address and an active contact number. RythuMall is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

9. Fresh Produce and Quality

We make reasonable efforts to source and provide fresh, quality products. Because fresh produce is agricultural in nature, minor variations in size, shape, colour, texture and weight are normal.

Customers should follow appropriate storage and food-handling practices after delivery. Products should be inspected and stored appropriately after receipt.

10. Homemade Pickles and Food Products

Homemade and food products may contain ingredients or allergens that may not be suitable for every customer. Customers should review available ingredient and allergen information and contact RythuMall before ordering if they have specific dietary or allergy concerns.

11. Cancellations, Returns and Refunds

Cancellation, replacement and refund eligibility may depend on the product type, order status and applicable RythuMall policy. Perishable products may be subject to different conditions from non-perishable products.

Where a refund is approved, the refund will be processed using the applicable payment method or process communicated by RythuMall.

12. User Responsibilities

You agree not to:

• Use RythuMall for unlawful or fraudulent purposes.
• Provide false or misleading information.
• Attempt to gain unauthorised access to the website, app or systems.
• Interfere with the security or operation of the Services.
• Copy, reproduce or commercially exploit RythuMall content without permission.

13. Intellectual Property

The RythuMall name, logo, branding, website design, application interface, text, graphics, images and other original content are owned by or licensed to RythuMall unless otherwise stated. Unauthorised use, reproduction or distribution is prohibited.

14. Third-Party Services

RythuMall may use third-party services such as payment gateways, maps, analytics, messaging services, hosting providers and delivery or technology partners. Their services may be governed by separate terms and privacy policies.

15. Privacy

Your use of RythuMall is also subject to our Privacy Policy, which explains how we collect, use, store and protect personal information.

16. Service Availability

We aim to keep the website and application available and functional, but we do not guarantee uninterrupted or error-free availability. Services may occasionally be unavailable because of maintenance, technical issues, network problems or circumstances beyond our reasonable control.

17. Limitation of Liability

To the extent permitted by applicable law, RythuMall will not be responsible for indirect, incidental, special or consequential losses arising from the use of the Services. Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

18. Changes to These Terms

RythuMall may update these Terms from time to time. Updated Terms will be published on this page with a revised "Last Updated" date. Continued use of the Services after an update constitutes acceptance of the revised Terms to the extent permitted by law.

19. Governing Law

These Terms shall be governed by the applicable laws of India. Subject to applicable law, disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the RythuMall business location.

20. Contact Us

If you have questions about these Terms and Conditions, please contact RythuMall using the details below.