1. Order Cancellation
Orders can be cancelled before they are processed or dispatched for delivery. Once an order has been packed or dispatched, cancellation requests may not be accepted.
2. Cancellation by RythuMall
We reserve the right to cancel any order due to product unavailability, pricing errors, technical issues, payment failure, or circumstances beyond our control. In such cases, any payment received will be refunded in full.
3. Refund Eligibility
Refunds may be approved under the following circumstances:
- Incorrect products were delivered.
- Products were damaged during delivery.
- Products were spoiled or unfit for consumption at the time of delivery.
- The order was cancelled by RythuMall.
4. Non-Refundable Situations
Refunds may not be provided in the following cases:
- Customer entered an incorrect delivery address.
- Customer was unavailable to receive the order.
- Quality complaints made after the reporting period.
- Minor natural variations in the size, colour, or shape of fresh vegetables.
5. Reporting an Issue
If you receive damaged or incorrect products, please contact our customer support within 24 hours of delivery. To help us process your request quickly, please provide:
- Order Number
- Reason for the complaint
- Photographs of the product (if applicable)
6. Refund Process
Once your refund request is reviewed and approved, the refund will be processed through the original payment method. Processing times may vary depending on your bank or payment provider.
7. Replacement Policy
Depending on product availability, we may offer a replacement instead of a refund for damaged or incorrect items. Our support team will discuss the available options with you.
8. Delivery Charges
Delivery charges, if applicable, are generally non-refundable unless the refund is due to an error on the part of RythuMall.
9. Policy Updates
We reserve the right to modify this Refund & Cancellation Policy at any time. Any updates will be published on this page.
10. Contact Us
If you have any questions regarding cancellations, refunds, or replacements, please contact our customer support through the Contact page. We will be happy to assist you.